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Shipping Policy


Shipping policy

Domestic Shipping policy

At Mantra, we aim to deliver our products in a quick, secure and efficient manner. To do this efficiently, we have tied up with reputed courier agencies and transport services. We also rely on the speed post services of the Indian postal services for delivery in selected areas.

SHIPPING CHARGES

  • 1) For prepaid orders that are to be delivered within India, shipping charges are free.
  • 2) VAT is included in the M.R.P
  • 3) In the case of COD (Cash on Delivery), charges apply.Charges will be mentioned at the time of checkout.

SHIPMENT DURATION

Once the order is placed, you will get an email confirmation from us. In the case of COD, you will receive a call from our team asking for a confirmation of your order.
After the above process has been completed, the product will be despatched within 48 hours from our warehouse. Delivery may take 4-5 business days.

ORDER TRACKING

In the email you have received, there will be a link to track your order. Clicking on this link will enable you to track the status of your order.


 

International Shipping policy

We rely on the services of our logistics partner, Aramex India Pvt. Ltd, to deliver our products to about 200 countries all over the world.

SHIPPING CHARGES

  • 1) Shipping charges apply based on your location and the weight of the parcel. They will be mentioned at the time of checkout.
  • 2)Duties and taxes:
    Duties and taxes vary according to the delivery location and have to be borne by the customer. As the recipient, you are liable to bear all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these charges is made by our logistics partner to release your parcel from customs on arrival. Please note that we are unable to advise you about the exact amount levied as duties and taxes, as this may vary as per the local import laws applicable in the destination selected for delivery.
  • 3)Cash on delivery is not available for international shipments

SHIPPING DURATION

Once the order is placed, you will get an email confirmation from us. Goods will be despatched within 48 hours of payment confirmation. Delivery may take 10-12 business days. Delay in delivery due to logistics issues within your country is not in our control and we cannot be held responsible for the same.

ORDER TRACKING

In the email you have received, there will be a link to track your order. Clicking on this link will enable you to track the status of your order.


 

HELP

In case of any queries, do send a mail to crackteam@shalinijamesmantra.com or call or whatsapp us on +91 7558891891. Our crackteam will respond to your queries within 24 hours. (Our work timings : 9.30am-6.00pm, IST, Monday to Saturday)